Refund and Returns Policy

We usually offer a 7-Day Returns Policy

Purchase direct from with confidence, and definitely no hassle. If you’re unhappy with your purchase due to damage or a fault, we simply ask that any product is returned to us (at least 3/4 full in the case of skin-care) within 7 days after purchase. We understand this may be more difficult during this COVID-19 period so have extended our policy. We still ask that you contact us to gain a returns number within the 7 day period, but we understand you may not be able to physically return to us until outside this period and that’s absolutely fine.

Please remember, when returning any kit item (including any custom CSA kits), you must return the entire set. You will then receive a full product refund (to the same payment method used for purchase) or product exchange as you prefer.

Simply contact us for a returns number and upon eventual receipt of your product we will issue you with a refund. Depending on your payment method, processing can take up to 10 working days.

Please note that if you have purchased your products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.

We reserve the right to amend or cancel this promotional returns policy at any time.

We do not refund for “change of mind”.